on 06-03-2023 09:36. I only had the option for self installation. 4 weeks ago. - 5412501. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Phone. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. The installation should take around an hour. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 15-02-2022 10:03. It feels like I need to just obtain a connector to enable the two to fit. Everything you need is posted to you. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. If you in a property that's recently been added to Virgin Media's network we have another video th. I ordered a broadband only package because it said I could self install the kit. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I can’t push - 5368162. Tech Chatter. Most QuickStart. Would I be able. . Virgin Media; My Virgin Media; Shop;. Call the Pre-installation and delivery team on 0800 052 1734. I think it’s something like £5-£8 per day that your services aren’t on. We're here to help. Re: No Wall Socket for Quickstart. Forum; Apps. Below is why. on 27-01-2023 17:22. Stay safe online. I don't have a virgin media wall socket and this is stressing me out. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. When I was going to self-install it, I didn't find any wall socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Forum; Apps. QuickStart, set up and connections. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. 2. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. . VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Call the pre-installation and delivery team on 0800 052 1734. Rob. I have received my quick start-up kit. Call the Pre-installation and delivery team on 0800 052 1734. Turn on your TV and get connected. Booking an engineer is easy with Virgin Media. We would like to show you a description here but the site won’t allow us. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Chatter and natter. Browse Virgin Media Virgin Media Community. It seems that I need an electrian to install a wall socket. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. 1. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. I recently applied and received the delivery for a virgin package of tv broadband. Switched On Families. Sorry to hear of the install delay caused by the wall sockets missing. QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The kid arriving on Tuesday the 29. Solved: Hi guys and gals. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. We're sorry to hear that there are no wall sockets in your property. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Koda. Tudor. Security matters. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. . The first thing is to start making alternative arrangements for your internet connectivity. However, I am unable to find any Virgin Media wall socket. Browse Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my - 5383603. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. But I don't think I have any Virgin Media Wall sockets in my house. Perfect for when you can’t all decide on what to watch. Please remember, there’s always a £35 activation fee for our services. Solved: Previously, I had BT connection so I need a wall socket. Browse Virgin Media Virgin Media Community. We have tried plugging it into the only box we found it would fit but no luck. ThanksNo Virgin Media wall socket or cables. . Try tracing the cables back to the house from the brown box outside. on 05-09-2023 20:36. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You can also check for a loose cable as not all properties have a socket. All forum topics; Previous topic; Next topic; 2 REPLIES 2. screw the master socket back to the wall. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. . But I have no Virgin Media Wall socket in my house. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. I am so sorry to hear that you seem to be missing a wall socket in the home. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. A bit paranoid - 5202625. Browse Virgin Media Virgin Media Community. UmbraRabbit. Options. Account - Cable. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. CUSME. Account - Mobile. - 5390715. I've tried looking but can't see a way to book an engineer for this? Thank you. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Failing this. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. We have tried plugging it into the only box we found it would fit but no luck. If you in a property that's recently been added to Virgin. Next, connect the power cable. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Any help please? We would like to show you a description here but the site won’t allow us. Turn on and get connected. When you see. If you in a property that's recently been added to Virgin Media's network we have another video th. But I have no Virgin Media Wall socket in my room. Any idea what next? TY. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Ordering And Installation Of Broadband Thinkbroadband. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. I don't work for Virgin Media. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Look for an omnibox on the outside of your property and try and trace the cable. We have the quickstart pack but sadly cannot get broadband set up and working. on 23-12-2022 10:31. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Tudor. A master socket is the main socket for the phone line in your home, not an. I sign up for vm broadband and I was offered self instalation kit . Virgin Mobile. Hi @bingoman000. Next, connect the power cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. (I did this video to help/guide new engineer as I did not find. QuickStart, set up and connections. Security matters. Virgin Media; My Virgin Media; Shop;. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Security matters. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Hello. on 27-10-2022 09:24. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media Quickstart set up. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. It should work ok. Got my virgin media self install kit but I don't have a virgin socket. The LAN and. New kit has arrived, including a hub, a TV box, a. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. QuickStart, set up and connections. Thing is, I've been to the house, Virgin haven't, and I am 99. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Stay safe online. But I can't figure out how to connect the modem to the wall. 5. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Speedon 21-02-2023 17:48. The Openreach socket is entirely irrelevant in any case. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Options. I can’t find any trailing cable at all. Account - Mobile. Tech Chatter. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Browse Virgin Media Virgin Media Community. Most QuickStart kits have just 6 cables, connectors and powerlines to. SpeedQuickStart, set up and connections. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. . I'm a Very Insightful Person, I'm here to share knowledge. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Thanks for your first post and welcome to our community. Options. Options. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Here is the cable on my wall if that helps - 5424753. I am then unable to sign in to my account as I do not have my account information. . Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I wanted. Manage Your Account. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 05-12-2022 17:10 - edited 05-12-2022 17:10. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. The wall socket I have within my home does not appear to be working. I’ll call the 0800 number. 12. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. Solved No Virgin Media Wall Socket At Installation Community 4832746. Summary of Contents for Virgin Media Virgin TV V6. Moved to a new flat on 01/12/22. It is surface clipped usually. Manage Your Account. Account - Cable. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Speedon 17-12-2022 10:39. Push fit the VM-supplied lead onto the socket. I am going to cancel. Hopefully you won't need anything further from us on this matter, but do. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Re: No Virgin Media wall socket internally. Account - Mobile. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. . Account - Mobile. connector cable from the wall socket, as we’ll be re-using that later. 388. 4 weeks ago. These are usually provisioned from an equipment cupboard outside the flats. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Push the white cable with the black label into the Hub. Have you downloaded and used our Connect App yet? It'. Connect the Hub’s power cable with the blue tab. You may need to use the. . Installation Guide. The cable could be hidden within, or behind, furniture. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Manage Your Account. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. If you can get Quickstart, you can choose one of two delivery options. We can understand this is not ideal as a new customer and we want to best help. Dave. Forum; Apps. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. The wall box may be branded with the logos of an old cable TV company (not VM). I have signed up as a new user for Virgin Fibre. If you have been given a Quickstart pack,. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. . . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Connect the Hub’s power cable with the blue tab. Security matters. Push the red label end of the white cable, into the wall socket. Switched On Families. The hub got delivered on time as promised. Placed an order and the lady said we were eligible for quick start self installation. on 15-02-2022 10:03. Virgin Media; My Virgin Media;. Mark as New; Bookmark this message. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Virgin Media; My Virgin Media; Shop; Help;. Hello, I'm trying to set up my Virgin Media broadband. Sign in . Get the Hub ready by connecting the wires. Thank you for making your first post regarding the wall socket and your self install. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. See where this Helpful Answer was posted. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. . Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Community Natter. Image below of the Virgin Media PSU Plug that connects to the coax. My Virgin Media App. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. on 03-08-2020 18:05. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Booking an engineer is easy with Virgin Media. Plug into the wall socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 9% confident there is no Virgin Media socket installed. This is something we can certainly get changed over to a manned install for you but in order to. There is one Ethernet connection point and socket with a circle on the wall. Sorry to hear you need some additional support with your installation due to missing some sockets required. Post up some photos of your wall socket and its cable ends and Hub socket. Home Phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. That is the correct fitting, it should push on unless its too loose inside the large housing. a week ago. Account - Mobile. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. The cable could be hidden within, or behind, furniture. Also tried the Ethernet, not. Getting Connected with Virgin Media is easy when you have a wall socket. But I have no Virgin Media Wall socket in my house. If you're happy with this and for the charge we can make the arrangements for you 🙂. It's great to hear your wall socket concerns have now been addressed and resolved. If. When you place your order, we'll let you know. . Surly there has been a connection previously otherwise we wouldn't have bee. Home Phone. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Ordered VM broadband and was recommended by the website to select the self quick install option. 4 weeks ago. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Installation Guide. Second, you'll likely need a manned installation for your VM services. Some new sockets may look like one of the below. Explain what needs to be done and book an engineer visit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Ju. The technician visited a. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Can a member of the team contact me to arrange a. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. But I have no Virgin Media Wall socket in my - 5339557. Occasionally only a very short stub of wire is left behind often hidden within. Residential Installation Virgin Media. SpeedQuickStart, set up and connections. on 06-03-2023 09:36. |. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. This means you'd have to change your install to a manned one instead. The room its wired too is exactly where I want it to be. QuickStart, set up and connections. I've had a look at things from our side and can see you've been able to contact us regarding this. Intelligent WiFi Pod Trial. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. indd 3 09/03/2016 12:48to your Virgin Media socket. Hi Everyone I have ordered a new Virgin Media self-installation kit. Solved: Hi guys and gals. Pop the power cable into a nearby plug socket, and turn it on. Virgin Media; My Virgin Media; Shop;. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. What to expect with broadband. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. My Virgin Media App. Manage Your Account. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The wall socket has a thick plug bit. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Plug into the Hub. Account - Mobile. Just joined. Stay safe online. Explain what needs to be done and book an engineer visit. Account - Cable. QuickStart, set up and connectionsHello VLNeedham. 150 from a. Thank you for making your first post regarding the wall socket and your self install. Got my virgin media self install kit but I don't have a virgin socket. No Virgin Media Wall Socket on 13-04-2022 14:47. on 03-08-2020 18:05. No Virgin wall socket sophiep0989. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. 5. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Explain what needs to be done and book an engineer visit. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. SpeedQuickStart, set up and connections. Self installation but NO wall socket in. The box does however have a hole in the bottom, through which i could see some. However, there is no Virgin Media Wall socket in my house. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. However, checking the property’s inventory, I noticed that there is an Openreach phon. You need to go outside and locate the brown or grey omnibox on the wall. Options. Could I book an engineer and what number - 5155510. Thanks mate. Technician: No extra cost – If QuickStart’s unavailable. Rob. Turn on and start the Box. Just had self installation delivered, have no wall socket just two cables from the wall. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I am hoping a membe. Account - Mobile. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 01-02-2023 10:59 - edited 01-02-2023 11:00.